Set Priority

Execution & Payload Details:

• Purpose: Calculates a conversation priority and writes it to the message.

• Reads from:

  • msg.payload.session.customer.labelNames: array of labels (strings or objects with name; case-insensitive).

  • msg.payload.data.additionalDetails.priority: optional initial priority (number).

• Writes to:

  • msg.payload.priority: final computed priority (number).

• Defaults:

  • If no initial priority is provided, starts at 1.

• If no labels are present or not an array, the initial/default priority is kept.

• Behavior:

  • On success, forwards the message with msg.payload.priority set.

  • On error, logs and raises a node error (no other fields are modified).