Dispatch Find Agent

Execution & Payload Details:

• Reads from:

  • msg.payload.conversation: conversation descriptor used when dispatching.

  • msg.payload.data.additionalDetails.offerToAgent: optional boolean to target a specific agent.

  • msg.payload.data.requestType: request type string.

  • msg.payload.priority: computed priority (e.g., from Set Priority).

  • msg.payload.queue_type: selector type (e.g., "ID", "NAME").

  • msg.payload.queue_value: selector value.

  • msg.payload.last_agent_id: last agent ID (e.g., from Set Last Agent ID).

  • msg.correlationId: correlation ID included with the action dispatch 1.

• Action JSON payload constructed:

  • {
      "priority": 1,
      "lastAgentId": "123",
      "type": "ID",
      "queue": "123",
      "offerToAgent": false,
      "requestType": {}
    }
    

• Writes to:

  • No new fields are added; the node forwards the message unchanged after dispatch.

• Behavior:

  • Constructs the FIND_AGENT action and sends it using sendActionsToConversationManager(conversation, [getAction("FIND_AGENT", payload)], msg.correlationId || "").

  • On success: logs and forwards the message.

  • On error: logs and calls node.error(...); still calls done().