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Remove Channel Session

Node

Remove Channel Session

Description

The Remove Channel Session node Screen Shot 2025-03-20 at 22.45.50.png can be used to remove a channel session from the current conversation. You can remove current, last used, all or a specific channel by its channel type.

Inputs

Input Details

Options

Option Details

Channel Session

The channel session to be removed.

From Cim Event

The channel session passed by Conversation Manager at the time of calling Conversation Studio API will be used.

Last Used

The last Used Channel Session of the conversation.

All

This option removes all the channel sessions of the customer

Specific Channel Type

Remove all channels of a specific type (if available in the current conversation)

Reason Code

The reason to remove the channel session

Force Closed

Specifies that the session is being forcefully closed

Customer

Mentions that the channel session is being closed by the customer

Inactivity

Specifies that the channel session is being closed due to inactivity

Network

The reason if the channel session is being closed due to a network problem

Agent

This reason should be selected if the channel session is being closed by agent

Screen Shot 2025-03-20 at 22.53.00.png
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