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Open External Gadget

Node

Open External Gadget

Description

The Open External Gadget node Screen Shot 2025-03-20 at 23.26.59.png can be used to open a gadget with custom URL for the current or all agents on Agent Desk.

The Gadget URL field supports variable injection. To create a dynamic string, just wrap the variable within the string inside the curly braces {}. For example, having Gadget URL set to “http://our-website.com/{msg.payload.slots.agentId}" will result in the string “http://our-website.com/435, where 435 is agent id stored in a slot.

Inputs

Input Details

Options

Option Details

Agent

The agents to open this external gadget for

From CimEvent

Current agent in the CimEvent

All

Open the gadget for all agents

Gadget Title

The title to be displayed on the Agent’s Dashboard

string

The string to be used as gadget title

Gadget URL

The URL of the webpage to open on Agent’s dashboard.

string

The URL of the webpage

Screen Shot 2025-03-21 at 10.28.34.png
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