Check Recent Conversations

Execution & Payload Details:

• Reads from:

  • msg.payload.customer_id (string/number)

  • msg.payload.channel_type (string)

  • msg.payload.direction (string)

• External call:

  • getCustomerRecentConversation(customer_id, channel_type, direction) → returns a conversation object or null.

• Writes to:

  • msg.payload.has_recent_conversation (boolean)

  • msg.payload.recent_conversation (object or null)

• Routing (two outputs):

  • Output 1: when has_recent_conversation === true

  • Output 2: when has_recent_conversation === false

• Behavior:

  • Logs progress.

  • On error: logs, calls node.error(...), and done(err); message is not forwarded.

• Example:

  • Input: payload = { customer_id: "123", channel_type: "CHAT", direction: "INBOUND" }

  • Output fields added:

    • If found: has_recent_conversation = true, recent_conversation = { ... } → sent to output 1

    • If not: has_recent_conversation = false, recent_conversation = null → sent to output 2