Accessing Campaign Studio Dashboard in Grafana

After successfully installing CX Campaign and Grafana, the Campaign Studio Dashboard can be accessed through Grafana using the steps below.

1. Access Grafana

Open your browser and navigate to the following URL:

https://<FQDN>/grafana

Use the provided Grafana credentials:

Username / Email: admin
Password: Expertflow123

3. Configure Prometheus Data Source

The Campaign Studio Dashboard uses Prometheus as its data source.
Ensure that the Prometheus data source is configured correctly in Grafana before accessing the dashboard.

From the Grafana menu, navigate to:

Connections → Data sources

and configure Prometheus as the data source for the dashboard.

Data Source Details

Field	Value / Example
Type	Prometheus
Name	Prometheus (or any custom name)
Connection	Prometheus server URL
	`http://<prometheus-server-IP>:<PORT>`
	ℹ️Note Replace `<prometheus-server-IP>` and `<PORT>` with the actual Prometheus server address and port used in your environment.
TLS Settings	Check: Skip TLS certificate validation

Validate the Connection

After configuring the data source:

Click Save & Test
Ensure that a success message is displayed, confirming Grafana can connect to Prometheus

4. Open the CIM Dashboard

From the Grafana home page
, click on Dashboards.
Select and open the CIM Dashboard.
Within the CIM Dashboard, locate the Campaign Studio Dashboard.
Click on it to navigate to the Campaign Studio Dashboard view.

5. Using the Campaign Studio Dashboard

The Campaign Studio Dashboard provides interactive visualizations based on the following variables:

Available Variables

Channel Type
Flow ID

You can select the required values from the available options for each variable.

6. Dashboard Visualization

Once the variables are selected:

The dashboard dynamically updates
Different campaign states and metrics are visualized based on the selected Channel Type and Flow ID

This allows users to monitor and analyze campaign behavior effectively.