|
Node |
Route To Agent |
|
Description |
This node |
Overview
-
Bridges a live, connected call to an actual agent — meant to sit right after a live call event signals that a call needs an agent now.
-
Pulls the next available agent from whichever Seize Agent node reserved agents for this call, and tells the dialer to route the call to that agent's extension.
-
If no agent is available in the pool when this runs, the call is ended instead of being left connected with nobody to take it.
|
Category |
Inputs |
Outputs |
Default Label |
|---|---|---|---|
|
Contact Operations |
1 |
1 |
Node name, or "Route to Agent" if left blank |
Configuration Options
|
Setting |
Default |
What it does |
|---|---|---|
|
Name |
(blank) |
Optional label for the node. There's nothing else to configure. |
What Happens When This Node Runs
-
Looks at the incoming live call event to find which Seize Agent node reserved agents for this call, and pulls the next agent waiting in that pool.
-
If an agent is found: tells the dialer to connect the call to that agent's extension, marks the agent as actively in use rather than just reserved, and passes the message on.
-
If no agent is found in the pool: logs an error, tells the dialer to end the call, and stops there — nothing is sent onward.
|
Status |
Meaning |
|---|---|
|
🟢 Green dot |
Call routed to an agent |
|
🔴 Red dot |
No agent was available — call was ended |
|
🔴 Red ring |
Something else went wrong (e.g. missing call details) |