End Survey | Expertflow CX

Node	End Survey
Description	This node marks a survey as complete for a contact: records the submission, and cleans up the timeout and scheduling state that were tracking that survey while it was in progress.

Overview

Sits at the end of a survey flow, closing out the conversation once the customer is done answering.
Records the survey as completed so it shows up correctly wherever survey submissions are tracked.
Cleans up after itself — removes the timeout and scheduling state that were keeping the survey conversation "alive" while waiting for replies, so nothing is left running in the background once the survey is over.
Always passes the message on afterward, even if there was nothing to clean up.

Category	Inputs	Outputs	Default Label
Survey	1	1	Node name, or "End Survey" if left blank

Setting	Default	What it does
Name	(blank)	Optional label for the node.
Customer Identifier	phoneNumber	Which field on the contact record holds the value used to identify this conversation.
Identifier Index	1st	If that field can hold more than one value, which one to use — 1st through 10th.

The Customer Identifier list is loaded live from your contact schema configuration, the same as on the Dial and Form Message nodes.
If that list fails to load, you'll see "Could not load configuration" instead of the usual fields.
To end the survey, it need to be as same as used in Form Message node.

Checks that a contact is attached to the incoming message, and that it has a usable value in the configured identifier field. If either is missing, the message is quietly dropped — nothing is sent onward, and nothing is treated as an error.
Otherwise, looks for a form ID and conversation ID on the message (carried through from earlier in the survey flow).
- If both are present: records the survey as completed, and clears the timeout and scheduling state tied to that conversation.
- If either is missing: a warning is logged, and the cleanup step is skipped — but the flow still continues.
In both cases, the message is passed on to the next node afterward.