CX Voice Deployment

To set up CX Voice, deploy and configure these components:

Before you begin, make sure EFCX is installed. If it is not, install it on a separate VM. For inbound and manual outbound calling, install both the Voice Connector and Media Server on the same VM. If you plan to run outbound campaigns, also install the Outbound Dialer on the same VM as the Voice Connector and Media Server.

Components

EFCX

• Installation

Outbound Dialer (Optional, use for campaigns)

• Deployment and configuration

Voice Connector

• Deployment and configuration

• CX Voice Channel Configuration

Media Server

• Installation

• Domain Utility

• Configuration of CX Voice

• Extension creation

• Connect unified-agent with Media Server

• SIP config variables (Skip this, Mostly Not Req)

VRS Components

• CX Voice Recording Components Deployment Guide