Updating AgentDesk Environment Variables for CX Voice

Disclaimer

Assuming that the deployed Media Server instance has self-signed certificates. In that case, the certificates should be added manually in the browser using https://<Media-Server-IP>:<PORT, before trying to log in and connect to the Media Server.

Agent desk configuration will remain the same for normal inbound CX voice calls. For customization, refer to the variable guide.

To update the CX env variables for CX Voice Configuration,

On the CX deployment machine, navigate to the following path,

vi <cx-install-dir>/kubernetes/helm-values/cx-agent-desk-custom-values.yaml

Update the following config to true in case the Media Server environment is to be enabled in the unified-agent environment variables. If the MRD associated with the CX_VOICE channel type is changed, it must be updated in the configs as well.
JavaScript
```
    "isCxVoiceEnabled":"<boolean>", // to be set to `true`, if system is being used with the Media Server 
```

Update the following Sip.js config variables added in the unified-agent config map,

JavaScript

"EXT_STATIC": "<Encrypted Static Password Set For Media Server Extensions>",
"ENABLE_SIP_LOGS": "<SIP_LOGS>" // to be set to true if sip.js logs are required

Disclaimer

From the CX-4.3 release, the encrypted Extension Password will be required. The credentials need to be shared with the CX team and they will provide the encrypted values to be added to the deployment.

For CX4.3 and onwards, the following configs are added to the unified-agent config map,

JavaScript

"STATIC_QUEUE_TRANSFER_DN": "<Static DN to transfer Queue Calls>", // pre-configured DN on EF-Switch
"AUTO_CALL_ANSWER_TIMER": "<Timer to Auto Accept the Outbound Call>" // in seconds

The minimum value for AUTO_CALL_ANSWER_TIMER should be 2 seconds.

If the MRD associated with the CX_VOICE channel type is changed, it must be updated in the following env variable.
JavaScript
```
"CX_VOICE_MRD":"<MRD associated with CX_VOICE channel type>"
```
For CX4.5.2 and onwards, the following configs are added to the unified-agent config map.
JavaScript
```
"SIP_MONITORING_DN": "<Static DN for SM>", // Pre-configured DN for initiating SM request
```

For CX4.6 and onwards, the following configs are added to the unified-agent config map.

JavaScript

"Enable_Voice_Events_For_CRM": "<boolean>", // to expose Voice events via Sip.js for third party applications

For CX4.8 and onwards the following configs are added in the unified agent environment variables.
JavaScript
```
"SIP_EXTERNAL_DN":"<Static DN for External>", // Pre-configured DN for external number dialing
```
Save the file and run the following sequence of commands in the <cx-install-dir>/kubernetes directory:

helm upgrade --install --namespace expertflow   --set global.efCxReleaseName="ef-cx"  cx-agent-desk  --debug --values helm-values/cx-agent-desk-custom-values.yaml expertflow/agent-desk

Log out of your voice agents and reload Agent Desk.