Upgrade Guide CX-4.4.11 to CX-4.4.12

Before proceeding with the upgrade, ensure that the system is in an idle state, with all agents logged out from the agent desk.

Update Core deployments

CODE

# Navigate to the following folder of the existing release i.e. CX-4.4.11
  cd cim-solution

# Update CCM Deployment Tag
  gitimages.expertflow.com/cim/customer-channel-manager:4.4.12
  k delete -f kubernetes/cim/Deployments/ef-ccm-deployment.yaml
  k apply -f kubernetes/cim/Deployments/ef-ccm-deployment.yaml

# Update Conversation Manager's Deployment Tag
  gitimages.expertflow.com/cim/conversation-manager:4.4.12
  k delete -f kubernetes/cim/Deployments/ef-conversation-manager-deployment.yaml
  k apply -f kubernetes/cim/Deployments/ef-conversation-manager-deployment.yaml

# Update the Routing Engine ConfigMap to add the following new environment variable
  CONVERSATION_MANAGER_BASE_URI: http://ef-conversation-manager-svc:8080
  kubectl delete -f kubernetes/cim/ConfigMaps/ef-routing-engine-configmap.yaml
  kubectl apply -f kubernetes/cim/ConfigMaps/ef-routing-engine-configmap.yaml
  
# Update Routing Engine Deployment Tag
  gitimages.expertflow.com/cim/media-routing-engine:4.4.12
Add the following new environment variable
  - name: CONVERSATION_MANAGER_BASE_URI
  valueFrom:
    configMapKeyRef:
      key: CONVERSATION_MANAGER_BASE_URI
      name: ef-routing-engine-cm
      
  k delete -f kubernetes/cim/Deployments/ef-routing-engine-deployment.yaml
  k apply -f kubernetes/cim/Deployments/ef-routing-engine-deployment.yaml