Upgrade Guide CX-4.4.13 to CX-4.4.14

Before proceeding with the upgrade, ensure that the system is in an idle state, with all agents logged out from the agent desk.

Update Core deployments

CODE

# Navigate to the following folder of the existing release i.e. CX-4.4.13
  cd cim-solution

# Update Routing Engine Deployment Tag.
  gitimages.expertflow.com/cim/media-routing-engine:4.4.14
# Execute the following commands to apply the changes.
  k delete -f kubernetes/cim/Deployments/ef-routing-engine-deployment.yaml
  k apply -f kubernetes/cim/Deployments/ef-routing-engine-deployment.yaml

# Update Agent Manager Deployment Tag.
  gitimages.expertflow.com/cim/agent-manager:4.4.14
# Execute the following commands to apply the changes.
  k delete -f kubernetes/cim/Deployments/ef-agent-manager-deployment.yaml
  k apply -f kubernetes/cim/Deployments/ef-agent-manager-deployment.yaml