Before proceeding with the upgrade, ensure that the system is in an idle state, with all agents logged out from the agent desk.
Update Core deployments
# Navigate to the following folder of the existing release i.e. CX-4.4.13
cd cim-solution
# Update Routing Engine Deployment Tag.
gitimages.expertflow.com/cim/media-routing-engine:4.4.14
# Execute the following commands to apply the changes.
k delete -f kubernetes/cim/Deployments/ef-routing-engine-deployment.yaml
k apply -f kubernetes/cim/Deployments/ef-routing-engine-deployment.yaml
# Update Agent Manager Deployment Tag.
gitimages.expertflow.com/cim/agent-manager:4.4.14
# Execute the following commands to apply the changes.
k delete -f kubernetes/cim/Deployments/ef-agent-manager-deployment.yaml
k apply -f kubernetes/cim/Deployments/ef-agent-manager-deployment.yaml