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CX Upgrade Guide CX-4.4.8 to CX-4.4.8.1

Before proceeding with the upgrade, ensure that the system is in idle state, with all agents logged out from the agent desk.

  1. Update Routing Engine and Conversation Manager Tag

    ACTIONSCRIPT3
    # Delete Routing Engine’s Deployment
    k delete -f cim-solution/kubernetes/cim/Deployments/ef-routing-engine-deployment.yaml
    
    # Update Routing Engine’s Deployment Tag
    gitimages.expertflow.com/cim/media-routing-engine:4.4.8.2
    
    # Apply Routing Engine’s Deployment
    k apply -f cim-solution/kubernetes/cim/Deployments/ef-routing-engine-deployment.yaml
    
    --------------------------------------------------------------------------------------------------------------------------
    
    # Delete Conversation Manager’s Deployment
    k delete -f cim-solution/kubernetes/cim/Deployments/ef-conversation-manager-deployment.yaml
    
    # Update Conversation Manager’s Deployment Tag
    gitimages.expertflow.com/cim/conversation-manager:4.4.6.1
    
    # Apply Conversation Manager’s Deployment
    k apply -f cim-solution/kubernetes/cim/Deployments/ef-conversation-manager-deployment.yaml
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