CX Upgrade Guide CX-4.4.8 to CX-4.4.8.1

Before proceeding with the upgrade, ensure that the system is in idle state, with all agents logged out from the agent desk.

Update Routing Engine and Conversation Manager Tag

ACTIONSCRIPT3

# Delete Routing Engine’s Deployment
k delete -f cim-solution/kubernetes/cim/Deployments/ef-routing-engine-deployment.yaml

# Update Routing Engine’s Deployment Tag
gitimages.expertflow.com/cim/media-routing-engine:4.4.8.2

# Apply Routing Engine’s Deployment
k apply -f cim-solution/kubernetes/cim/Deployments/ef-routing-engine-deployment.yaml

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# Delete Conversation Manager’s Deployment
k delete -f cim-solution/kubernetes/cim/Deployments/ef-conversation-manager-deployment.yaml

# Update Conversation Manager’s Deployment Tag
gitimages.expertflow.com/cim/conversation-manager:4.4.6.1

# Apply Conversation Manager’s Deployment
k apply -f cim-solution/kubernetes/cim/Deployments/ef-conversation-manager-deployment.yaml