Before proceeding with the upgrade, ensure that the system is in idle state, with all agents logged out from the agent desk.
-
Update Routing Engine and Conversation Manager Tag
ActionScript# Delete Routing Engine’s Deployment k delete -f cim-solution/kubernetes/cim/Deployments/ef-routing-engine-deployment.yaml # Update Routing Engine’s Deployment Tag gitimages.expertflow.com/cim/media-routing-engine:4.4.8.2 # Apply Routing Engine’s Deployment k apply -f cim-solution/kubernetes/cim/Deployments/ef-routing-engine-deployment.yaml -------------------------------------------------------------------------------------------------------------------------- # Delete Conversation Manager’s Deployment k delete -f cim-solution/kubernetes/cim/Deployments/ef-conversation-manager-deployment.yaml # Update Conversation Manager’s Deployment Tag gitimages.expertflow.com/cim/conversation-manager:4.4.6.1 # Apply Conversation Manager’s Deployment k apply -f cim-solution/kubernetes/cim/Deployments/ef-conversation-manager-deployment.yaml