|
Report Summary |
Shows the details of calls connected. It does not include any sort of abandoned calls. |
|---|
Report Columns
Folllowing are the report columns
|
Fields |
Description |
|---|---|
|
Campaign |
Name of the campaign |
|
DateTime |
Date of the row record |
|
Number Called |
The dialed phone number of the customer |
|
Call Duration |
Total time duration of the call in seconds |
|
Agent ID |
ID of the agent who handled the call. |
|
Agent Name |
Name of the agent who handled the call. |
|
Agent Team |
Name of the team to which the agent belongs. |
|
Wrap-up |
Displays the Wrap-up pushed by the agent at the end of the call. |
Report Filters
-
Date Time
-
Campaign Name
-
Team(s)
-
Agent(s)