Questions' Summary Report

Report Summary	Provides an overview of how customers responded to each survey question across multiple interactions.

This helps businesses assess overall satisfaction, analyze specific survey questions, and track trends over time.

Report Columns

The following are the report columns.

Fields	Description
Total Surveys Offered	The total number of surveys presented to customers.
Total Responses	The number of responses received across all survey questions.
Survey Questions	Each question is listed with its type (e.g., NPS, 5-star rating, MCQ) and the total responses received for each option.
Response Breakdown	For each question, the report shows the number of responses for each answer option. For example, in a 5-star rating, it will show how many customers rated 5 stars, 4 stars, etc.
NPS Calculation	For NPS questions, the report calculates the NPS score based on the distribution of responses (promoters, passives, detractors).
Average Scores	Numerical rating questions like NPS and 5-star ratings will display an average score for tracking customer satisfaction trends.

The report allows businesses to track response patterns over time, including daily, weekly, and monthly breakdowns.