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Report Summary |
Shows the details of webrtc link. |
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Report Columns
The following are the report columns
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Fields |
Description |
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Conversation ID |
The unique identifier of a customer conversation |
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Agent Name |
Name of the agent who participated in the conversation. |
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Status |
Status of the conversation, e.g., successful, unsuccessful, state changed, expired, etc. |
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Expiration Reason |
Reason for the termination of the WebRTC link, e.g., successful_call, not_answered, timeout, etc. |
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Channel |
Name the channel associated with this conversation. |
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Link Generation Time
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The date and time when the webrtc link is generated. |
Report Filters
The following report filters are available
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DateTime