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Report Summary |
Summarizes the journey of IVR activities per day |
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Report Columns
Following are the report columns
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Fields |
Description |
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Date |
Shows the date. |
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Language |
Shows the chosen language of sumerized data. |
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Menu |
Total number of times customers selected the Main Menu on the IVR. |
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Sub Menu |
Total number of times customers selected the Sub Menu on the IVR. |
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Abandoned on IVR |
Total number of Abandoned calls on IVR. |
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Transfer to Queue |
Total number of calls transferred to Queue. |
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Total IVR Duration (HH:MM:SS) |
Shows the sum of time the customer spent on IVR in (HH:MM:SS) |
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Average IVR Duration (S) |
Shows the Average of time the customer spent on IVR in secounds. |
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IVR Utilization (%) |
Show the IVR utilization in percentage. |
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Maximum IVR Duration (s) |
Shows the Maximum time the customer spent on IVR in secounds. |
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Report Filter
The following report filters are available for filtering the reporting data.
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Date ~ choose the date for which you want to filter out the data.
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Language ~ choose the language for which you want to filter out the data.
