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Report Summary |
Detail IVR journey of the customer for each call |
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Report Columns
Following are the report columns
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Fields |
Description |
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Start Date & Time |
Shows the Start Date & Time of the IVR. |
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Call ID |
The unique identifier of a call. |
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Conversation ID |
The unique identifier of a customer conversation. |
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ANI |
Shows the Calling Number of the customer. |
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Language |
Shows the language selected by the customer. |
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End Date & Time |
Shows the End Date & Time of the IVR. |
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Menu |
Shows the Main Menu selected by the customer. |
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Sub Menu |
Shows the Sub Menu selected by the customer. |
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Journey |
Shows the complete journey of the customer menu selection on IVR. eg. main menu, sub-menu, sales,etc. |
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Disposition |
Shows the disposition of the call on IVR. eg. DIALOG_ENDED, TRANSFER |
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Duration (S) |
Total IVR duration in secounds. |
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Report Filter
The following report filters are available for filtering the reporting data.
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Date ~ choose the date for which you want to filter out the data.
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Conversation ID ~ choose the Conversation ID for which you want to filter out the data.
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Call ID ~ choose the Call ID for which you want to filter out the data.
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Disposition ~ Select the disposition for which you want to filter out the data.
