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Release Name |
CX4.4.14 |
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Status |
QA Passed |
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Release Date |
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Release Summary |
Includes synchronous processing of |
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Upgrade Guide |
Upgrade Guide CX-4.4.13 to CX-4.4.14 |
Resolved Issues
This is a patch release on top of CX4.4.13. This includes the following critical fixes.
Synchronous processing of AGENT_UNSUBSCRIBED
Previously, Agent Manager was publishing AGENT_UNSUBSCRIBED asynchronously without waiting for the response of the TASK_STATE_CHANGED request. As a result, the TASK_STATE_CHANGED event with state CLOSED was sometimes received after the conversation had already been closed on AGENT_SUBSCRIBED. Since the conversation was already marked closed, the TASK_STATE_CHANGED event was ignored and not recorded.
Fix: AGENT_UNSUBSCRIBED is now published only after receiving the response to the task state change request, ensuring that the TASK_STATE_CHANGED event is published and recorded first.
Race condition while publishing TASK_STATE_CHANGED to RESERVED
A race condition caused the in-memory task object to be prematurely updated to ACTIVE by another thread. As a result, the publishing thread sent TASK_STATE_CHANGED and AGENT_RESERVED events with the incorrect state ACTIVE instead of RESERVED.
Fix: TASK_STATE_CHANGED and AGENT_RESERVED events are now published with the correct state RESERVED.