CX Release History

Title	Release Date	Release Name	Release Summary	Status
_CX Release Notes 4.6	18 Nov 2024	CX 4.6	Forms Revamp CX Surveys Outbound Campaigns Performance Improvements (Return/Repeat Customer Identification API) Reporting Enhancements	QA PASSED
Patch Release CX4.5.7	11 Nov 2024	CX4.5.7	Data Binding Vulnerability Fix	QA PASSED
Patch Release CX4.5.5	17 Oct 2024	CX 4.5.5	Delay in receiving notification on the Agent Desk	QA PASSED
Patch Release CX4.5.4	10 Oct 2024	CX4.5.4	Multi-language Support in Conversation Data Media-blending Bugs CX-Voice Bugs	Functionality:QA PASSED , Performance: QA FAILED
Patch Release CX4.4.8.1	01 Oct 2024	CX 4.4.8.1	Queue Blocking and Advisor Blocking Fix	QA PASSED
CX Release Notes 4.5.2	16 Sep 2024	CX 4.5.2	Consult, Consult Transfer Security Enhancements Performance Improvements Agent Experience Improvements Supervisor Experience Improvements Administrator Experience Improvements Reporting Enhancements	Functionality:QA PASSED , Performance: QA FAILED
CX Release Notes 4.5.1	16 Aug 2024	CX 4.5.1	All stability fixes until the latest patch release of CX4.4.8 View and Play Recording Links Canned Message on the Agent Desk Batch data processing in reporting connector Conversation disposition bug fixes Set ActiveMQ Maximum Connections Limit Enhancements	Functionality: QA PASSED, Performance: QA FAILED
Patch Release CX4.4.9	02 Aug 2024	CX 4.4.9	Security Fix in MongoDB Finesse Login	QA PASSED
Patch Release CX4.4.8	13 Jun 2024	CX 4.4.8	Conversation Disposition Calculation Fix Agent Getting More Chats than Max Limit	QA PASSED
Patch Release CX4.4.7	23 May 2024	CX 4.4.7	Agent state fixed on Grafana dashboard	QA PASSED
Patch Release CX4.4.6	20 May 2024	CX4.4.6	Horizontal scaling of controller Removal of controller tracker from Redis on Conversation End Grafana Dashboard Slowness Issue	QA PASSED
Patch Release CX4.4.5	04 May 2024	CX 4.4.5	Use a uniform Log Pattern Remove Message content from Logs Improve Agent Manager Logs	QA-PASSED
CX Release Notes 4.5	08 Mar 2024	CX 4.5	Includes Multi Channel Handling, Named Agent Transfer, Agent SLA, Customer Rooms, Auto-answer, Pause/Resume a Conversation, Saving Dashboard Filters, Summary Dashboards for Agents, and Cisco Team Sync	QA-PASSED
CX Release Notes	19 Jan 2024	CX 4.4	Includes Wrap-up state and timer, Manual outbound CX Voice, Scheduled Activities, enhancement in Grafana Dashboards by providing multi queue selection, enhancements in Historical Reports, Update Conversational Data, Get active conversation, Revamped Customer widget with configuration updates, Send outboud message to anonymous customer, Update Channel Session Data API, Keycloak error handling on AgentDesk/unified-admin, Viber Connctor, Telegram Connector, Customer Profile Information for anonymous users.	QA-PASSED
CX Release Notes	24 Oct 2023	CX 4.3	Includes Priority Routing, Route re-initiated chats, Task EWT and Queue Position API, SMS support via SMPP and Twilio, WhatsApp via Twilio, Instagram Direct Message, Instagram Social Media, Custom Message support in Agent Desk, CX Activity APIs, CX Voice Direct Queue Transfer, Progressive OB Calls, IVR activity trail and Cluster Connectivity Support for PostgreSQL, MongoDB, ActiveMQ and Redis.	QA PASSED
CX Release Notes 4.6		CX 4.6	Forms Revamp CX Surveys Outbound Campaigns Performance Improvements (Return/Repeat Customer Identification API) Reporting Enhancements	QA PASSED