Hybrid Chat
Hybrid Chat is a business-to-customer Livechat solution that unifies customer chats across channels. You can use chatbots as primary chat participant or as an agent assistant.
Rasa.ai is shipped as a pre-integrated bot and Docker container - other bots may also be integrated via the Chatbot API. - this has been successfully deployed with Google Dialogflow, Microsoft Azure Botframework/ LOUIS, IBM Watson.
Hybrid Chat can be integrated with Cisco Contact Center Express and Enterprise and uses same contact center agents for routing chat requests while Cisco CC routes them voice calls. See Cisco Contact Center Integration
It can also be embedded within Microsoft Dynamics CRM, or any HTML5-compatible CRM solution This allows customer identification from MS-CRM on chat arrival and chat events in CRM for reporting.
Topics
Docker-based Deployment
- Environment Configurations
- Agent Gadget Environment Variables
- Bot Connector Configuration Guide
- Bot Front Configuration Guide
- Comm Server Environment Variables
- Chat Environment Variables
- CS Reporting Connector Environment Variables
- Database Connector Environment Variables
- ECM Front End Environment Variables
- ECM Service Environment Variables
- File Engine Environment Variables
- Knowledgebase UI Environment Variables
- Minio Environment Variables
- Mongo Environment Variables
- Guide for Reporting Connector
- Setup Docker Engine on Centos Offline
- Set-up proxy settings in CentOS and Docker Installation
- Change default port of Hybrid Chat
- HybridChat Offline Deployment Guide
- Upgrade Guide
- HC Backup and Restore
- Migration Procedure
Hybrid Chat Deployment
- Solution Prerequisites
- High Availability with Redundant Deployment
- Failover Scenarios - High Availability
- MongoDB ReplicaSet Configuration
- Applying TLS Certificates
- Business Calendars for Hybrid Chat
- Windows-based Deployment
- Add License Key
- TURN Server Deployment Guide
- Integrate Agent Chat Gadget in Dynamics CRM CIF
- Agent Gadget Android App Installation Guide
- Deployment on Windows using Docker Desktop
- Prometheus/ Grafana Deployment