Notification Message | Expertflow CX

Notification message is used to notify various components within Expertflow CX when CIM Events are emitted.

Notification message is sent when the following events take place in the system:

Event	Description
SYSTEM_ERROR	System error notifications.
CHANNEL_SESSION_STARTED	Notification when a new channel session is provisioned on the Channel Manager.
CHANNEL_SESSION_EXPIRED	When a channel session is expired due to CUSTOMER_INACTIVITY_TIMEOUT on the Channel Manager.
CHANNEL_SESSION_ENDED	When a channel session is deprovisioned on the Channel Manager.
AGENT_SUBSCRIBED	When an agent joins a chat. See Socket Events for pull or push notifications.
AGENT_UNSUBSCRIBED	When an agent leaves a chat. See Socket Events for pull or push notifications.
CONSULT_TRANSFER
CONSULT_CONFERENCE	When an agent requests for another agent (from a certain queue) to join the active conversation. See directConferenceRequest for details.
DIRECT_TRANSFER	When an agent wants to leave the conversation and transfer it to another agent (from a certain queue) to takeover the active conversation. See directTransferRequest for details.
NO_AGENT_AVAILABLE	When all agents are busy. See Socket Events for pull or push notifications.
TYPING_STARTED	Connector-Channel Manager two way event
TYPING_STOPPED	Connector-Channel Manager two way event
AGENT_RESERVED	When agent is reserved. See Socket Events for pull or push notifications.

Properties and Example

Delivery Notification Message Properties

The body should be in JSON format and include the following properties:

Property	Desc.
type - String - Required	Value = "NOTIFICATION"
markdownText - String - Optional	Contains custom plain text message.
notificationType - Enum - Required	Possible values are: SYSTEM_ERROR CHANNEL_SESSION_STARTED CHANNEL_SESSION_EXPIRED CHANNEL_SESSION_ENDED AGENT_SUBSCRIBED AGENT_UNSUBSCRIBED CONSULT_TRANSFER CONSULT_CONFERENCE DIRECT_TRANSFER NO_AGENT_AVAILABLE TYPING_STARTED TYPING_STOPPED AGENT_RESERVED

Property

Desc.

type - String - Required

Value = "NOTIFICATION"

markdownText - String - Optional

Contains custom plain text message.

notificationType - Enum - Required

Possible values are:

Click to expand...

"body":{
        "type": "NOTIFICATION",
        "markdownText": "Optional",
        "notificationType":"TYPING_STARTED"
    }
}

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