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WrapUp Message


When an agent wants to tag full or portions of a conversation by attaching admin-defined categories (from the UI) to it, Wrap Up message API is used.



Properties and Example


Properties


Property

Desc.

type - String - Required

value = "WRAPUP"

wrapups- Array - Required

more than one category can be attached.

Parameters:

  • categoryName - Required - category as selected by the agent

  • value - Required - any value as specified by the agent

markdownText - String - Optional

contains custom plain text sent by end user.

note - String - Optional

Additional details as added by the agent.



Code Example 


{
        "markdownText": " ",
            "type": "WRAPUP",
            "wrapups": [
            {
                "categoryName": "Category1",
                "value": "internet disconnectivity"
            },
            {
                "categoryName": "Category2",
                "value": "plan upgradation"
            }
           ],
        "note": "optional"

}