Upgrade Guide CX4.10.1 to CX4.10.2

Before upgrading, ensure that the system is idle, i.e; all agents are logged out from the AgentDesk.

Make sure to FLUSH the Redis before proceeding with the upgrade

Custom Configuration Strategy

For detailed guidelines on applying environment-specific configurations using custom values.yaml layering,

Refer to the CX Helm Chart Custom Configuration Strategy guide.

1. Update Helm repo

   CODE

   helm repo update expertflow

2. Change directory to the current deployment

   CODE

   cd CX-4.10.1/kubernetes

3. Deploy the Core helm chart

   CODE

   Deploy the new chart version using the helm-values/ef-cx-custom-values.yaml 
   
   helm upgrade --install --namespace expertflow --create-namespace   ef-cx  --debug --values helm-values/ef-cx-custom-values.yaml expertflow/cx --version 4.10.2