channelSession | Expertflow CX

Object Name	channelSession
Description	This object contains properties related to the session that has been established through a particular channel e.g. web, voice etc. Each customer conversing with an agent/bot will have their own channel session.

Parameter	Type	Description
`Id` Required	String	Unique Id of the ChannelSession
`participantType` Required	String	Type of participant in the channel session. See ParticipantType for details.
`channel` Required	Channel	Specifies the channel for the particular session. See Channel for details.
`customer` optional	Customer	See customer object for details.
`customerSuggestions` optional	List	Provides list of customer suggestions
`channelData` Required	ChannelData	Specifies the data for the channel. This data is unique to each channel. See channelData for details.
`latestIntent` optional	String	Intents are system events to inform the conversational bot to take action on the intent. The channelSession object will contain the latest intent for the session e.g. CHANNEL_SESSION_STARTED.
`customerPresence` undefined	Object
`isActive` optional	Bool	If the channelSession is still active, `isActive` will be `TRUE` else `FALSE`.
`conversationId` optional	UUID	This is the ID of the conversation to which this channel session belongs.
`state` Required	ChannelSessionState	See channelSessionState for details.