CX4.10.3 ChangeLog

Agent Desk

CODE

# The following new configurations are added under the global section
  efGrafanaAgentTeamsDashboardConfigMap: "ef-grafana-agent-teams-dashboard"
  efGrafanaAgentTeamsDashboardFilename: "agent_teams_dashboard.json"
  efGrafanaAgentPerformanceDashboardConfigMap: "ef-grafana-agent-performance-dashboard"
  efGrafanaAgentPerformanceDashboardFilename: "agent_performance_dashboard.json"
  efGrafanaSocialMediaPerformanceTrendDashboardConfigMap: "ef-grafana-social-media-performance-trend-dashboard"
  efGrafanaSocialMediaPerformanceTrendDashboardFilename: "social_media_performance_trend_dashboard.json"
  efGrafanaTeamStatisticsDashboardConfigMap: "ef-grafana-team-statistics-dashboard"
  efGrafanaTeamStatisticsDashboardFilename: "team_statistics_dashboard.json" 

The following tag is updated
unified-agent tag: 4.10.3

# The following new environment variables are added in the Grafana
    - configMapName: '{{ .Values.global.efGrafanaAgentTeamsDashboardConfigMap }}'
      folderName: default
      fileName: '{{ .Values.global.efGrafanaAgentTeamsDashboardFilename }}'
    - configMapName: '{{ .Values.global.efGrafanaAgentPerformanceDashboardConfigMap }}'
      folderName: default
      fileName: '{{ .Values.global.efGrafanaAgentPerformanceDashboardFilename }}'
    - configMapName: '{{ .Values.global.efGrafanaSocialMediaPerformanceTrendDashboardConfigMap }}'
      folderName: default
      fileName: '{{ .Values.global.efGrafanaSocialMediaPerformanceTrendDashboardFilename }}'
    - configMapName: '{{ .Values.global.efGrafanaTeamStatisticsDashboardConfigMap }}'
      folderName: default
      fileName: '{{ .Values.global.efGrafanaTeamStatisticsDashboardFilename }}'

Core

CODE

# The following new variable is added in the commons under global
  efCommonVars_RUN_CUSTOMER_SLA_ON_NO_AGENT_AVAILABLE: "true"
  
# The following new variable is added in Conversation-Monitor extraEnvVars
        - name: RUN_CUSTOMER_SLA_ON_NO_AGENT_AVAILABLE
          value: '{{ .Values.global.efCommonVars_RUN_CUSTOMER_SLA_ON_NO_AGENT_AVAILABLE }}'
          
# The following tags are updated
  unified-admin tag: 4.10.3
  conversation monitor tag: 4.10.3
  Agent manager tag: 4.10.3
  Realtime reports tag: 4.10.3
  Routing engine tag: 4.10.3

Channels

CODE

# The following tag is updated
  ms-exchange-email-connector tag: 4.10.3

Expertflow ETL

CODE

# The following tag is updated
  CX Data Platform tag: 4.10.3
# The following new variables, volumes and volumeMounts are added
    - name: DBT_PROJECT_DIR
      value: /opt/airflow/dags/transflux/src/dbt_transflux
    - name: DBT_TARGET_DIR
      value: /home/airflow/dbt_target
    - name: DBT_LOG_DIR
      value: /home/airflow/dbt_logs
  extraVolumes:
     - name: ef-transflux-dbt-schema-cm
       configMap:
         name: ef-transflux-dbt-schema-cm
  extraVolumeMounts:
     - name: ef-transflux-dbt-schema-cm
       mountPath: /transflux/dbt_schema/agent_state_summary_gold.yml
       subPath: agent_state_summary_gold.yml