Upgrade Guide CX4.10.2 to CX4.10.3

Before upgrading, ensure that the system is idle, i.e; all agents are logged out from the AgentDesk.

Make sure to FLUSH the Redis before proceeding with the upgrade

Custom Configuration Strategy

For detailed guidelines on applying environment-specific configurations using custom values.yaml layering,

Refer to the CX Helm Chart Custom Configuration Strategy guide.

Refer to this guide to see the complete change log

Update Helm repo
CODE
```
helm repo update expertflow
```

Clone the CX repository on the target server

CODE

# Create CX-4.10.3 directory from root
  mkdir CX-4.10.3
# Navigate to CX-4.10.3
  cd CX-4.10.3
# Clone the CX-4.10.3 branch of cim-solution repository
  git clone -b CX-4.10.3 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/cim-solution.git $HOME/CX-4.10.3
# Navigate to root(previous) directory
  cd ..

Change directory to the current deployment
CODE
```
cd CX-4.10.2/kubernetes
```

Deploy the Agent helm chart

CODE

# Copy the listed files kubernetes/post-deployment/config/supervisor-dashboard  

  Copy From CX-4.10.3/kubernetes/post-deployment/config/supervisor-dashboard/agent_teams_dashboard.json  To post-deployment/config/supervisor-dashboard
  Copy From CX-4.10.3/kubernetes/post-deployment/config/supervisor-dashboard/agent_performance_dashboard.json To post-deployment/config/supervisor-dashboard
  Copy From CX-4.10.3/kubernetes/post-deployment/config/supervisor-dashboard/social_media_performance_trend_dashboard.json To post-deployment/config/supervisor-dashboard
  Copy From CX-4.10.3/kubernetes/post-deployment/config/supervisor-dashboard/team_statistics_dashboard.json To post-deployment/config/supervisor-dashboard

# Create Agents Teams Dashboard ConfigMap
  kubectl -n expertflow create configmap ef-grafana-agent-teams-dashboard --from-file=post-deployment/config/grafana/supervisor-dashboards/agent_teams_dashboard.json

# Create Agent Performance Dashboard ConfigMap
  kubectl -n expertflow create configmap ef-grafana-agent-performance-dashboard --from-file=post-deployment/config/grafana/supervisor-dashboards/agent_performance_dashboard.json

# Create Social Media Performance Trend Dashboard ConfigMap
  kubectl -n expertflow create configmap ef-grafana-social-media-performance-trend-dashboard --from-file=post-deployment/config/grafana/supervisor-dashboards/social_media_performance_trend_dashboard.json

# Create Team Statistics Dashboard ConfigMap
  kubectl -n expertflow create configmap ef-grafana-team-statistics-dashboard --from-file=post-deployment/config/grafana/supervisor-dashboards/team_statistics_dashboard.json 

# Deploy the new chart version using the helm-values/cx-agent-desk-custom-values.yaml
  helm upgrade --install --namespace expertflow   --set global.efCxReleaseName="ef-cx"  cx-agent-desk  --debug --values helm-values/cx-agent-desk-custom-values.yaml expertflow/agent-desk --version 4.10.3

Deploy the Core helm chart

CODE

# Deploy the new chart version using the helm-values/ef-cx-custom-values.yaml 
  helm upgrade --install --namespace expertflow --create-namespace   ef-cx  --debug --values helm-values/ef-cx-custom-values.yaml expertflow/cx --version 4.10.3

Deploy the Channel helm chart

CODE

# Deploy the new chart version using the helm-values/cx-channels-custom-values.yaml
  helm upgrade --install --namespace expertflow  --set global.efCxReleaseName="ef-cx"   --debug   cx-channels --values  helm-values/cx-channels-custom-values.yaml  expertflow/channels --version 4.10.3

Change the Translation file for Agent Desk

CODE

# Copy the unified agent translation directory to the current release 
  Copy From CX-4.10.3/kubernetes/pre-deployment/app-translations/unified-agent/i18n/ To pre-deployment/app-translations/unified-agent
   
# Delete and Create the ConfigMap 
  kubectl delete cm ef-app-translations-cm -n expertflow
  kubectl -n expertflow create configmap ef-app-translations-cm --from-file=pre-deployment/app-translations/unified-agent/i18n/

Update Expertflow ETL

CODE

# Clone the transflux repository
  git clone -b 4.10.3 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/transflux.git $HOME/CX-4.10.3

# Copy the following configuration files to your existing deployments transflux/config and edit the target database details in them accordingly.
  Copy From CX-4.10.3/transflux/config/messages_data_pipeline_config.yaml To transflux/config
  Copy From CX-4.10.3/transflux/config/graphana_queries.yaml To transflux/config
  Copy From CX-4.10.3/transflux/config/profiles.yml To transflux/config
  Copy From CX-4.10.3/transflux/dbt_schema To transflux/

# Delete and Create Transflux configMap
  kubectl delete cm -n expertflow ef-transflux-config-cm 
  kubectl -n expertflow create configmap ef-transflux-config-cm --from-file=config

# Create a new config map for dbt_schema in transflux
  kubectl -n expertflow create configmap ef-transflux-dbt-schema-cm --from-file=dbt_schema

# Deploy the new chart using helm-values/cx-transflux-custom-values.yaml     
  helm upgrade --install --namespace expertflow   --set global.efCxReleaseName="ef-cx"  cx-transflux --debug --values helm-values/cx-transflux-custom-values.yaml  expertflow/transflux --version 4.10.3