Upgrade Guide CX4.10.3 to CX4.10.3.1

Before upgrading, ensure that the system is idle, i.e, all agents are logged out from the AgentDesk.

Make sure to FLUSH the Redis before proceeding with the upgrade

Custom Configuration Strategy

For detailed guidelines on applying environment-specific configurations using custom values.yaml layering,

Refer to the CX Helm Chart Custom Configuration Strategy guide.

Update Helm repo
CODE
```
helm repo update expertflow
```

Clone the CX repository on the target server

CODE

# Create CX-4.10.3.1 directory from root
  mkdir CX-4.10.3.1
# Navigate to CX-4.10.3.1
  cd CX-4.10.3.1
# Clone the CX-4.10.3.1 branch of the cim-solution repository
  git clone -b CX-4.10.3.1 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/cim-solution.git $HOME/CX-4.10.3.1
# Navigate to root(previous) directory

Deploy the AgentDesk helm chart

CODE

# Copy the unified agent translation directory to the current release 
  Copy From CX-4.10.3.1/kubernetes/pre-deployment/app-translations/unified-agent/i18n/ To pre-deployment/app-translations/unified-agent
   
# Delete and Create the ConfigMap 
  kubectl delete cm ef-app-translations-cm -n expertflow
  kubectl -n expertflow create configmap ef-app-translations-cm --from-file=pre-deployment/app-translations/unified-agent/i18n/

CODE

# Deploy the new chart version using the helm-values/cx-agent-desk-custom-values.yaml
  helm upgrade --install --namespace expertflow   --set global.efCxReleaseName="ef-cx"  cx-agent-desk  --debug --values helm-values/cx-agent-desk-custom-values.yaml expertflow/agent-desk --version 4.10.3-1

TASK_STATE_CHANGED Flow Update.
The existing TASK_STATE_CHANGED flow has been updated as part of the Conversation Studio changes. After deploying the Core helm chart as described below, please refer to the Conversation Studio feature documentation (see the ‘Task State Changed’ section—15th heading) and update your customized flow accordingly.

Deploy the Core helm chart

CODE

# Deploy the new chart version using the helm-values/ef-cx-custom-values.yaml 
  helm upgrade --install --namespace expertflow --create-namespace   ef-cx  --debug --values helm-values/ef-cx-custom-values.yaml expertflow/cx --version 4.10.3-1

The following emlfile extention has been added to the ALLOWEDFILETYPES of the File-Engine environment variables. Make sure to update if you’re using customised values.

Deploy the Channels helm chart

CODE

# Deploy the new chart version using the helm-values/cx-channels-custom-values.yaml
  helm upgrade --install --namespace expertflow  --set global.efCxReleaseName="ef-cx"   --debug   cx-channels --values  helm-values/cx-channels-custom-values.yaml  expertflow/channels --version 4.10.3-1