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Upgrade Guide CX4.10.1.1 to CX4.10.1.2

Before upgrading, ensure that the system is idle, i.e, all agents are logged out from the AgentDesk.

Make sure to FLUSH the Redis before proceeding with the upgrade

Custom Configuration Strategy

For detailed guidelines on applying environment-specific configurations using custom values.yaml layering,

Refer to the CX Helm Chart Custom Configuration Strategy guide.

  1. Update Helm repo

    helm repo update expertflow

  2. Clone the CX repository on the target server

    # Create CX-4.10.1.2 directory from root
  mkdir CX-4.10.1.2
# Navigate to CX-4.10.1.2
  cd CX-4.10.1.2
# Clone the CX-4.10.1.2 branch of the cim-solution repository
  git clone -b CX-4.10.1.2 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/cim-solution.git $HOME/CX-4.10.1.2
# Navigate to root(previous) directory
  cd ..

  3. Deploy the AgentDesk helm chart 

    # Copy the unified agent translation directory to the current release 
  Copy From CX-4.10.1.2/kubernetes/pre-deployment/app-translations/unified-agent/i18n/ To pre-deployment/app-translations/unified-agent
   
# Delete and Create the ConfigMap 
  kubectl delete cm ef-app-translations-cm -n expertflow
  kubectl -n expertflow create configmap ef-app-translations-cm --from-file=pre-deployment/app-translations/unified-agent/i18n/

    # Deploy the new chart version using the helm-values/cx-agent-desk-custom-values.yaml
  helm upgrade --install --namespace expertflow   --set global.efCxReleaseName="ef-cx"  cx-agent-desk  --debug --values helm-values/cx-agent-desk-custom-values.yaml expertflow/agent-desk --version 4.10.1-2

  1. Deploy the Core helm chart

    # Deploy the new chart version using the helm-values/ef-cx-custom-values.yaml 
  helm upgrade --install --namespace expertflow --create-namespace   ef-cx  --debug --values helm-values/ef-cx-custom-values.yaml expertflow/cx --version 4.10.1-2

  1. Deploy the Channels helm chart

    # Deploy the new chart version using the helm-values/cx-channels-custom-values.yaml
  helm upgrade --install --namespace expertflow  --set global.efCxReleaseName="ef-cx"   --debug   cx-channels --values  helm-values/cx-channels-custom-values.yaml  expertflow/channels --version 4.10.1-2