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joinPullModeRequest

Event Name

joinPullModeRequest

Event Description

Event is emitted when an agent joins a chat, the agent desk emits an event of joinPullModeRequest to the agent manager, agent manager listens to the event and successfully joins the chat for the agent.

Emitter 

Agent Desk

Name

Description

Payload Properties

topicParticipant

type: Object

agentId

type: String 

ID of the agent for whom the event has been emitted

-

channelSession

type: Object

contains values of properties related to the session that has been established through a particular channel e.g. web.

requestId

type: String

ID of the task subscribed by the agent 

-

CODE
{
  "topicParticipant": {},
  "agentId": "a13a49f4-7ec6-436b-91b0-0fd1be205799",
  "channelSession": {},
  "requestId": "a13a49f4-7ec6-436b-91b0-0fd1be205799"
}

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