Plain Message Node

The Plain Message node can be used to send messages to the customer via a digital channel like SMS, Facebook, Whatsapp etc.

This node provides the following configuration options

• Channel: The channel to use for sending this message to the customer.

• Customer Identifier: Use this option to select the specific contact data field that holds the primary identifier (e.g., phone number or Whatsapp) for each customer. This selected identifier will be used to initiate the dialing operation for that contact.

• Message: The message that is to be sent to the customer. This message field supports dynamic injection of the contact attributes using the curly braces {}. For example, the message Hello {firstName} might evaluate to Hello Ahmad depending upon the value of the attribute firstName.