Before upgrading, ensure that the system is idle, i.e; all agents are logged out from the AgentDesk.
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Clone the CX repository on the target server
# Create CX-4.9.4 directory from root mkdir CX-4.9.4 # Navigate to CX-4.9.4 cd CX-4.9.4 # Clone the 4.9.4 branch of cim-solution repository git clone -b CX-4.9.4 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/cim-solution.git $HOME/CX-4.9.4 # Navigate to root(previous) directory cd .. -
Update helm repo
helm repo update expertflow -
Change the directory to the current deployment of CX
change directory to following path in current deployment cd CX-4.9.3/kubernetes -
Update Conversation Controller ConfigMaps
#copy actions directory to current release 1) Copy From CX-4.9.4/kubernetes/pre-deployment/conversation-Controller/actions/agent_unsubscribed.py To /pre-deployment/conversation-Controller/actions 2) Copy From CX-4.9.4/kubernetes/pre-deployment/conversation-Controller/utils/utility.py To pre-deployment/conversation-Controller/utils 3) Delete and Create the ConfigMap kubectl -n expertflow delete configmap ef-conversation-controller-actions-cm kubectl -n expertflow delete configmap ef-conversation-controller-actions-utils-cm kubectl -n expertflow create configmap ef-conversation-controller-actions-cm --from-file=pre-deployment/conversation-Controller/actions kubectl -n expertflow create configmap ef-conversation-controller-actions-utils-cm --from-file=pre-deployment/conversation-Controller/utils 4) kubectl -n expertflow delete pod <conversation-manager-pod-name> -
Update the ActiveMQ chart
Update the amq tag in helm-values/ef-activemq-custom-values.yaml tag: 6.1.7-alpine-zulu-K8s-4.9.4 helm upgrade --install=true --namespace=ef-external --values=helm-values/ef-activemq-custom-values.yaml activemq expertflow/activemq --version 4.9.4 -
Update the Agent-Desk helm chart
#Update Agent Desk helm chart Edit/update the values file helm-values/cx-agent-desk-custom-values.yaml with unified-agent Tag: 4.9.4 helm upgrade --install --namespace expertflow --set global.efCxReleaseName="ef-cx" cx-agent-desk --debug --values helm-values/cx-agent-desk-custom-values.yaml expertflow/agent-desk --version 4.9.4 -
Update the Campaigns helm chart
#Update Campaigns helm chart Edit/update the values file helm-values/cx-campaigns-custom-values.yaml with scheduled-activities: 4.9.4 helm upgrade --install --namespace expertflow --set global.efCxReleaseName="ef-cx" cx-campaigns --debug --values helm-values/cx-campaigns-custom-values.yaml expertflow/campaigns --version 4.9.4 -
Update the Channel helm chart
# Update Channel helm chart Edit/update the values file helm-values/cx-channels-custom-values.yaml with following 360-connector: 4.9.4 facebook-connector: 4.9.4 instagram-connector: 4.9.4 hc_smpp_connector: 4.9.4 telegram-connector: 4.9.4 twilio-connector: 4.9.4 twitter-connector: 4.9.4 viber-connector: 4.9.4 email-connector: 4.9.4 whatsapp-connector: 4.9.4 ms-exchange-email-connector: 4.9.4 youtube-connector: 4.9.4 helm upgrade --install --namespace expertflow --set global.efCxReleaseName="ef-cx" --debug cx-channels --values helm-values/cx-channels-custom-values.yaml expertflow/channels --version 4.9.4 -
Update the Core helm chart
#Update Core Component helm chart Edit/update the values file helm-values/ef-cx-custom-values.yaml with bot-framework: 4.9.4 customer-channel-manager: 4.9.4 conversation-manager: 4.9.4 conversation-monitor: 4.9.4 historical-reports-manager: 4.9.4 license-manager: 4.9.4 realtime-reports-manager: 4.9.4 media-routing-engine: 4.9.4 state-events-logger: 4.9.4 business-calendar: 4.9.4 agent-manager Tag: 4.9.4 helm upgrade --install --namespace expertflow --create-namespace ef-cx --debug --values helm-values/ef-cx-custom-values.yaml expertflow/cx --version 4.9.4