Upgrade Guide CX4.9.3 to CX4.9.4

Before upgrading, ensure that the system is idle, i.e; all agents are logged out from the AgentDesk.

Clone the CX repository on the target server

CODE

# Create CX-4.9.4 directory from root
mkdir CX-4.9.4
# Navigate to CX-4.9.4
cd CX-4.9.4
# Clone the 4.9.4 branch of cim-solution repository
git clone -b CX-4.9.4 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/cim-solution.git $HOME/CX-4.9.4
# Navigate to root(previous) directory
cd ..

Update helm repo
CODE
```
helm repo update expertflow
```

Change the directory to the current deployment of CX

CODE

change directory to following path in current deployment
cd CX-4.9.3/kubernetes

Update Conversation Controller ConfigMaps

CODE

#copy actions directory to current release 
1) Copy From CX-4.9.4/kubernetes/pre-deployment/conversation-Controller/actions/agent_unsubscribed.py To /pre-deployment/conversation-Controller/actions
2) Copy From CX-4.9.4/kubernetes/pre-deployment/conversation-Controller/utils/utility.py To pre-deployment/conversation-Controller/utils
3) Delete and Create the ConfigMap
   kubectl -n expertflow delete configmap ef-conversation-controller-actions-cm
   kubectl -n expertflow delete configmap ef-conversation-controller-actions-utils-cm
   kubectl -n expertflow create configmap ef-conversation-controller-actions-cm --from-file=pre-deployment/conversation-Controller/actions
   kubectl -n expertflow create configmap ef-conversation-controller-actions-utils-cm --from-file=pre-deployment/conversation-Controller/utils
4) kubectl -n expertflow delete pod <conversation-manager-pod-name>

Update the ActiveMQ chart

CODE

Update the amq tag in helm-values/ef-activemq-custom-values.yaml

tag: 6.1.7-alpine-zulu-K8s-4.9.4

helm upgrade --install=true  --namespace=ef-external --values=helm-values/ef-activemq-custom-values.yaml activemq expertflow/activemq --version 4.9.4

Update the Agent-Desk helm chart

CODE

#Update Agent Desk helm chart
Edit/update the values file helm-values/cx-agent-desk-custom-values.yaml with

unified-agent Tag: 4.9.4

helm upgrade --install --namespace expertflow   --set global.efCxReleaseName="ef-cx"  cx-agent-desk  --debug --values helm-values/cx-agent-desk-custom-values.yaml expertflow/agent-desk --version 4.9.4

Update the Campaigns helm chart

CODE

#Update Campaigns helm chart
Edit/update the values file helm-values/cx-campaigns-custom-values.yaml with

scheduled-activities: 4.9.4

helm upgrade --install --namespace expertflow   --set global.efCxReleaseName="ef-cx"  cx-campaigns --debug --values helm-values/cx-campaigns-custom-values.yaml expertflow/campaigns --version 4.9.4

Update the Channel helm chart

CODE

# Update Channel helm chart
Edit/update the values file helm-values/cx-channels-custom-values.yaml with following 

360-connector: 4.9.4
facebook-connector: 4.9.4
instagram-connector: 4.9.4
hc_smpp_connector: 4.9.4
telegram-connector: 4.9.4
twilio-connector: 4.9.4
twitter-connector: 4.9.4
viber-connector: 4.9.4
email-connector: 4.9.4
whatsapp-connector: 4.9.4
ms-exchange-email-connector: 4.9.4
youtube-connector: 4.9.4

helm upgrade --install --namespace expertflow  --set global.efCxReleaseName="ef-cx"   --debug   cx-channels --values  helm-values/cx-channels-custom-values.yaml  expertflow/channels --version 4.9.4

Update the Core helm chart

CODE

#Update Core Component helm chart
Edit/update the values file helm-values/ef-cx-custom-values.yaml with


bot-framework: 4.9.4
customer-channel-manager: 4.9.4
conversation-manager: 4.9.4
conversation-monitor: 4.9.4
historical-reports-manager: 4.9.4
license-manager: 4.9.4
realtime-reports-manager: 4.9.4
media-routing-engine: 4.9.4
state-events-logger: 4.9.4
business-calendar: 4.9.4
agent-manager Tag: 4.9.4


helm upgrade --install --namespace expertflow --create-namespace   ef-cx  --debug --values helm-values/ef-cx-custom-values.yaml expertflow/cx --version 4.9.4