CX Campaigns Keycloak Configuration

Overview

This document illustrates the steps for Keycloak configuration required for CX Campaigns

Keycloak Configuration

Before using the CX Campaigns' management menu in Unified Admin, you must configure Keycloak since CX Campaigns is an optional feature of ExpertFlow CX. Here are the configuration steps:

Step 1: Login to Keycloak

Access the Keycloak Administration console by opening this URL in your browser: https://<FQDN>/auth

Default username and password is “admin” and “admin” respectively.

Step 2: Open the cim client

In the ExpertFlow realm, select Clients from the left navigation bar, then click on the cim client.

If the ExpertFlow realm is not present. Refer to this documentation to import the ExpertFlow realm and additional configuration

Step 3: Navigate to the Import pop-up

In the cim client, select the Authorization tab, then click Import.

Step 4: Navigate to the Import pop-up

After clicking Import, a popup window will appear. Upload this file campaigns-authz-config-4.10.json which contains all the CX Campaigns related authorization configuration and click Confirm.
For MTT campaigns upload this file mtt-campaigns-authz.json

Campaigns tab should now be visible in the Unified Admin.