WrapUp Message
When an agent wants to tag full or portions of a conversation by attaching admin-defined categories (from the UI) to it, Wrap Up message API is used.
| Property | Desc. |
|---|---|
| type - String - Required | value = "WRAPUP" |
| wrapups- Array - Required | more than one category can be attached. Parameters:
|
| markdownText - String - Optional | contains custom plain text sent by end user. |
| note - String - Optional | Additional details as added by the agent. |
CODE
{
"markdownText": " ",
"type": "WRAPUP",
"wrapups": [
{
"categoryName": "Category1",
"value": "internet disconnectivity"
},
{
"categoryName": "Category2",
"value": "plan upgradation"
}
],
"note": "optional"
}