Configure AgentDesk Settings

Enable admin to give the ability to agents to format messages, file sharing, emoji support etc

Field	Description
Message Formatting	Turn on for agents to send formatted messages
File Sharing	Turn on for agents to share and receive attachments.
Emoji	Turn on for agents to send and receive emojis.
Auto answer	With Auto-answer enabled, a new incoming Conversation request is automatically accepted on the agent. The agent does not need see incoming notification. (NOT FOR CISCO CALLS)
Conversation Participants	Turn on for agents to see conversation participants list for a conversation
Show Active Sessions Data	When turned on, it will allow the agents to see the active sessions data in the Customer Info panel on Agent Desk while handling a conversation.
Outbound SMS	If turned on, agents will be able to use the SMS service to send an outbound SMS to a customer regardless of a conversation.
Pause Conversation	Select timer options for holding a conversation. This allows configuring only the desired pause options that admins want their agents to see while pausing the conversion.

Active Channels are now renamed to Active Sessions