Enable admin to give the ability to agents to format messages, file sharing, emoji support etc
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Field |
Description |
|---|---|
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Message Formatting |
Turn on for agents to send formatted messages |
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File Sharing |
Turn on for agents to share and receive attachments. |
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Emoji |
Turn on for agents to send and receive emojis. |
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Auto answer |
With Auto-answer enabled, a new incoming Conversation request is automatically accepted on the agent. The agent does not need see incoming notification. (NOT FOR CISCO CALLS) |
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Conversation Participants |
Turn on for agents to see conversation participants list for a conversation |
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Show Active Sessions Data |
When turned on, it will allow the agents to see the active sessions data in the Customer Info panel on Agent Desk while handling a conversation. |
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Outbound SMS |
If turned on, agents will be able to use the SMS service to send an outbound SMS to a customer regardless of a conversation. |
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Pause Conversation |
Select timer options for holding a conversation. This allows configuring only the desired pause options that admins want their agents to see while pausing the conversion.
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Active Channels are now renamed to Active Sessions
