CX Campaigns Advanced Configurations
Solution Prerequisites
Following are the solution prerequisites.
Items | Recommended | |
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Software Requirements |
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Hardware Requirements |
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Environment Variables
Following are the details of all the variables available in helm chart of Campaigns
Environment Variables for Campaign Studio
Variable | Description |
|---|---|
TZ | Timezone to be used by the Campaign Studio component. For a list of all the supported time-zones, refer to this page. |
FQDN | FQDN of the EF CX deployment that you want to integrate campaigns with |
CAMPAIGNS_BACKEND | URL of the campaigns backend service. |
SCHEDULER_URL | URL of the EF CX scheduler service. |
URIForWebhook | Base URL to be used for the registering webhooks on the scheduler. This URL should be accessible by the scheduler for it to deliver notifications successfully. |
GATEWAY_ID | The default gateway id to be displayed in Action node for voice based campaigns. This can also be configured later for each action from the nodered UI. |
IVR_EXTENSION | The default IVR extension to be displayed in Action node for voice based IVR campaigns. This can also be configured later for each action from the nodered UI. |
UCCE_FQDN | The FQDN/IP Address of the UCCE deployment |
UCCE_USERNAME | The username for the UCCE deployment |
UCCE_PASSWORD | The password of the UCCE deployment |
UCCX_FQDN | The FQDN/IP Address of the UCCX deployment |
UCCX_USERNAME | The username for the UCCX deployment |
UCCX_PASSWORD | The password of the UCCX deployment |
ALLOW_CISCO_SELF_SIGNED_CERTS | When calling the Cisco APIs, should self-signed certificates be ignored. Default value is |
Environment Variables for (Campaigns) backend
Variable | Description |
|---|---|
PORT | The port on which the backend server will listen on. |
LOG_LEVEL | The level of logs to print. |
NODERED_URI | Nodred service URL, accessible within the current network. |
NODERED_USERNAME | Username to be used for the Node-RED authentication (If authentication is enabled in Node-RED). |
NODERED_PASS | Password for the Node-RED authentication (If authentication is enabled in Node-RED). |
UPLOAD_CSV_BATCH_SIZE | Size of the batch that will be formed when uploading contacts from a CSV file. |
NODERED_SYNC_BATCH_SIZE | Size of the batch when syncing contacts between backend and relative Node-RED flow. |
CCM_URL | URL of the CCM service. |
SCHEDULER_URL | URL of the scheduler service. |