Play Node
Node | Play Node |
|---|---|
Description | The Play Node is one of the most basic yet essential components of any IVR system. It is used to play a static voice prompt to the caller — often for informational messages, updates, or acknowledgements, without expecting any input in return. |
Purpose
Use the Play Node when:
You want to inform the caller of something (e.g., "Your request has been received.")
You need to play a static message at any point in the flow
No user interaction (e.g., digit press) is required
Configuration Options
Field | Description |
|---|---|
Name | A label for the node to improve readability |
Prompt | The full file path to the audio prompt that will be played (e.g., |
Flow Behavior
The audio file is played once when the node is reached during call flow.
After playback, the call continues to the next node automatically.
No user input or branching is involved with this node.
Example Configuration
You want to play a Good Bye prompt at the end of your IVR.
Best Practices
Keep audio files optimized and properly recorded for clarity.
Use it right after API calls, error handling, or as a response confirmation.
Ensure prompt files are accessible from the the server.