Queue Node

Description	The Queue Node is used to route an incoming call to a specific agent queue via the Voice Connector. It interacts with the backend system to push the caller into a designated queue, based on predefined configuration or dynamic inputs during the call flow.
Node	Queue Node

Purpose

To transfer the live call to an agent queue based on static or dynamic values like queue name or ID. It allows seamless agent routing during IVR execution.

Configurations

Field	Description	Example
Name	A readable label for identifying the node within the flow.	`Route to Support`
FQDN	Fully Qualified Domain Name of the Voice Connector server.	`voice.example.com`
Queue	Queue to route the call to. Can be a hardcoded string, `SDO`, or `ENV` variable.	`support_queue` `SDO.queueId`
Type	Specifies if the above Queue value is a `NAME` or an `ID`.	`NAME` or `ID`

Behavior

When the Queue Node is reached during the IVR call flow:

It makes an API request to the Voice Connector server (identified by FQDN).
Based on the queue details and type, it routes the current call to the selected agent queue.
The system will then handle the call routing per the logic defined in the backend queue infrastructure.