Smart Play Node
Node | Smart Play Node |
|---|---|
Description | Smart Play node is used to dynamically play numbers or dates in IVR — either digit-by-digit, whole number (spoken form), or as a date using audio prompts from predefined directories. |
⚙️ Configurations
Field | Description |
|---|---|
Name | Name of the node |
Type | One of: |
Value | Source of the value to play: can be hardcoded, or from |
Prompts | Base path where prompts exist. Supports static or dynamic paths using |
Format | (Only for date) Specify the date format like |
Modes of Operation
1. Digit-by-Digit
Plays each digit individually (e.g.
123➝ "one, two, three")Useful for OTPs, PINs, account numbers
Prompt path must contain prompts for digits
0–9Supports English, Arabic, Hindi/Urdu numeral systems
2. Number/Currency
Plays the number as a word (e.g.
123➝ "one hundred and twenty three")Can include currency at the end (e.g. "riyals", "dollars", etc.)
Prompt folder must have region-specific number word files
For English:
0–20,30–90,hundred,thousand, etc.For Arabic: same as English but unique prompts needed for units like "2 hundred", "2 thousands", "2 million", "2 trillion", etc.
For Hindi:
0–99,hundred,thousand,lac,croretc.
Supports English, Arabic, Hindi/Urdu numeral systems
3. Date
Plays a date in spoken format
Requires:
Date source (static or dynamic)
Date format (e.g.
MM-DD-YYYY)Correct prompt directory with all required month/day/year prompts
Example:
2024-05-07➝ "May seventh, twenty twenty-four"
Best Practices
Always validate that all required prompt files exist in target path.
Use consistent naming for prompt files (
1.wav,2.wav,thousand.wav,may.wav, etc.)Avoid hardcoding numbers unless fixed; prefer dynamic via
SDOMaintain language-specific prompt folders separately for clarity
Make sure prompt directories match the chosen number system or format